Frequently asked questions

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren't thoroughly answered, call your local Hartford Elderly Services office. We’d be glad to speak with you about your specific family situation.

How long have you been in business?
Hartford Elderly Services has been in business since 2000.
What kind of services do you provide?
Hartford Elderly Services provides numerous services across Connecticut to families just like yours. A full list of services is available here. To see how we help families just like yours, read customer testimonials.
Where do you provide services?
Hartford Elderly Services services the entire state of Connecticut.
Can I change or discontinue the services my loved one receives?
You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Hartford Elderly Services at your discretion.
What are the costs of your services?
Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

Number of hours of care per week

Level of home care services received (non-medical, skilled nursing, etc.)

Area of the state where services are provided

Our services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.
Do I pay the caregiver directly?
No. You (or an authorized representative) are only invoiced after the completion of services. You never have to pay caregivers directly. And you'll never be asked to pay an additional fee to any employee.
Hartford Elderly Services seems like a good choice. What's the next step?
Give us a call. We'll arrange a time to visit you, your family, and/or any authorized representative to fully discuss your particular situation and how Hartford Elderly Services might help.